19 December 2017 at 5:38 pm #125528
Hi wondering if you could help me. I bought a new BMW in July 2016, in December 2016 I had to take it back to the dealers as the leather started coming off my driver’s seat.
I had to wait until June 2017 for a new seat cover to come in and be fitted. They fitted it so badly I rejected it and told them I was not happy with the seat. They agreed and tried again, this time it was better but they put a large scratch right down the back so they said they would order a new one I have been waiting ever since with promises being broken all the time by my dealership. What can I do?
20 December 2017 at 9:00 am #125560
Hi Daren. It does seem odd that it takes a dealership six months to get a set cover into stock, although these things can happen.
I would suggest a formal written complaint to the general manager/dealer principal about the quality of service being provided by the aftersales department. If that gets you nowhere, take your complaint to BMW UK head office – often pressure from head office can light a fire underneath a lazy dealer to get their act together.
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