I made a verbal agreement over the telephone to buy a one-year-old used Audi with the local Audi dealership.
I had not seen the car, I paid the £500 over the phone purely to ‘hold’ the car until I made it to the showroom on the proviso it would be refunded.
There was never a deposit element to the finance we discussed, it was purely to have the car taken off sale.
Within an hour I suffered buyer’s remorse.
I called the salesman and cancelled.
Five days later he took my credit card details after I complained – but I am still waiting after eight days to get the money back.
What are my rights, please?
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